Delivery Information
Standard Delivery
Our standard warehouse dispatch operates between 2-3 working days.
Saturday & Next Day Delivery Before 10 am
To qualify for Saturday and Next day delivery before 10 am services, orders will need to be placed before 10 am.
Monday Delivery
For Monday delivery, orders need to be placed before 10am on Sundays.
Please note some delays may occur due to the selected delivery carriers for which we would not be liable.
Pricing:
Our standard shipping price is £5.99 + VAT for orders with weights up to up to 25 kg.
Orders over £120 excluding wax and VAT are shipped free of charge.
All our shipping prices are based solely on the weight of the packaged item along with the postcode and delivery destination and excluding VAT.
Please see below for more information.
0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
UK Offshore & Scottish Highlands
Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, AB55*, AB56*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*
International Delivery & Channel Islands
(This is currently under review)
Please note total cost includes VAT, potential DUTY and Customs and Admin charges.
Collections
Collections are available from our Warehouse Monday-Friday.
Please note, we are not open for collections over the weekend - Apologies for any inconvenience caused.
Supplies for Candles
Unit C, Swinton Bridge Industrial Estate
White lee Road
Swinton
South Yorkshire
S64 8BH
Orders placed before 10 am can be collected the same day between 4 pm -6 pm Mon-Fri.
Orders placed after 10 am will be ready for collection the following day between 11 am- 6 pm Mon-Fri.
Our Customer Service Team are available to answer any questions you may have or to provide you with further information regarding collecting from our warehouse.
Please feel free to contact the team between the hours of 9 am-5 pm Monday- Friday via telephone or email.
Tel: 01709 257151
Email: customerservice@suppliesforcandles.co.uk
Returns & Damaged Goods
International Customs Fees: Please be aware, would the package be rejected due to fees, refunds will not be provided for shipping costs.
Missing and/or damaged items must be reported within 48 hours of receipt delivery.
We will gladly refund all goods up to 30 days from delivery.
All goods must be in their original packaging and in a re-sealable condition.
To return your goods, simply print out and enclose a completed goods return form linked here and send the items you wish to return to:
Supplies for Candles
Unit C, Swinton Bridge Industrial Estate
White lee Road
Swinton
S64 8BH
Please ensure you include the full name the order was placed under, the order number and the reason for your return on the goods return form linked here.
If there has been no error on our part, we will only refund the cost of the goods only.
If the goods within the order are faulty or contain any incorrect or damaged items, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue.
Please note, we can only provide replacements for damaged items with photo evidence.
Do not dispose of any damaged items as we may need to collect your goods in order to replace them.
If you have any questions regarding returns or damaged items, please email customerservice@suppliesforcandles.co.uk
Alternatively, you can call us on 01709 257151 Monday - Friday 9 am-5 pm.
Missed Delivery
Our courier partners will attempt to deliver your parcel 3 times.
You will be notified via email or text at the estimated time for delivery via the courier.
When placing an order, it is your responsibility to be available to accept the delivery or to inform us of a suitable safe place to leave the package if you are not available to accept the package on your given delivery day.
If your delivery has been missed 3 times, it will then be returned to us by the courier. If this happens, we may have to charge you the shipping costs again to resend the goods.
Here at Supplies for Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.